CMS published two notices on January 25, 2013 announcing the development of surveys of patient care experiences to support the Administration’s National Quality Strategy. First, CMS is designing a Hospice Survey to help CMS understand: (1) patient experiences throughout their hospice care, as reported by bereaved family members or close friends of patients who died in hospice care; and (2) the perspectives of family members/friends with regard to their own experiences with hospice. In the notice, CMS is soliciting suggested topic areas (e.g., communication with providers, pain control, and non-pain symptom management), as well as publicly-available instruments for capturing family members’ or friends’ experiences with hospice care in all hospice settings. Second, CMS is planning an Outpatient Surgical Department/Ambulatory Surgical Center Experience of Care Survey to evaluate this care from the patient’s perspective. CMS invites comments on relevant topic areas for this survey, such as communication between patients and health care providers; access to care; customer service; provision of pre- and post-surgical care information; access to follow-up care; care coordination; patient preferences; environment; and safety. CMS also is interested in publicly-available surveys or measures that address care in these settings. Comments on both survey topics will be accepted until March 26, 2013.
Home Regulatory Developments Centers for Medicare & Medicaid Services Regulations CMS Seeks Suggestions for Surveys on Hospice and Hospital Outpatient Surgery Department/Ambulatory Surgery Center Care